The Shop Refund Add-on Documentation
- How to manage the refund settings?
- What are the conditions to enable a refund option for an order?
- What is the time period for a refund request?
- What is the Order Status for Enabling Refund Requests?
- How to send a Refund Request?
- How to approve/reject Refund Requests by Seller?
- How to approve/reject Refund Requests by Admin?
- How does the admin send Refund Amount to the customers?
- How customers Check Refund Request Status?
What is the Order Status for Enabling Refund Requests?
Answer:
Admin choose the Delivery Status for Enabling Refund Requests. If the delivery status of an order is matched with the admin chosen Delivery Status, then the admin/customer/seller can send the refund request.