The Shop Refund Add-on Documentation
- How to manage the refund settings?
- What are the conditions to enable a refund option for an order?
- What is the time period for a refund request?
- What is the Order Status for Enabling Refund Requests?
- How to send a Refund Request?
- How to approve/reject Refund Requests by Seller?
- How to approve/reject Refund Requests by Admin?
- How does the admin send Refund Amount to the customers?
- How customers Check Refund Request Status?
How does the admin send Refund Amount to the customers?
Answer:
From the Refund Request accept form, choose a payment option “Pay Manually“ or “Pay In Wallet”.
If the admin choose the Pay In Wallet option, the refund amount is added to the customer wallet Immediately.
If the admin choose the Pay Manually option, the admin have to pay the refund amount to the customer manually.

