The Shop Refund Add-on Documentation
- How to manage the refund settings?
- What are the conditions to enable a refund option for an order?
- What is the time period for a refund request?
- What is the Order Status for Enabling Refund Requests?
- How to send a Refund Request?
- How to approve/reject Refund Requests by Seller?
- How to approve/reject Refund Requests by Admin?
- How does the admin send Refund Amount to the customers?
- How customers Check Refund Request Status?
How to approve/reject Refund Requests by Admin?
Answer:
From admin panel Click on ‘’Refund > Refund Requests”
Click on the Eye icon to see the refund request details.
Click on the Check icon to accept the refund request. If the product owner is a seller, it needs seller approval. If the seller approved the request then the admin finally approved the request, the refunded amount will be deducted from the seller's earnings. And if the seller does not approve the request, but admin does the final approval, admin has to pay to the seller by his responsibility.
To accept a refund request, check the refund amount (admin can change the refund amount).And Choose a payment option “Pay Manually“ or “Pay In Wallet”.
Click on the Cross Icon to Reject a refund request.

