The Shop Refund Add-on Documentation
- How to manage the refund settings?
- What are the conditions to enable a refund option for an order?
- What is the time period for a refund request?
- What is the Order Status for Enabling Refund Requests?
- How to send a Refund Request?
- How to approve/reject Refund Requests by Seller?
- How to approve/reject Refund Requests by Admin?
- How does the admin send Refund Amount to the customers?
- How customers Check Refund Request Status?
What are the conditions to enable a refund option for an order?
Answer: To enable the refund option for an order, it has to meet some conditions. Those are:
The order has to be Paid.
The order Delivery Status must be within Admin's Selected Delivery Status.
The order has to meet the admin’s added Time Period for refund request generation