The Shop Refund Add-on Documentation
- How to manage the refund settings?
- What are the conditions to enable a refund option for an order?
- What is the time period for a refund request?
- What is the Order Status for Enabling Refund Requests?
- How to send a Refund Request?
- How to approve/reject Refund Requests by Seller?
- How to approve/reject Refund Requests by Admin?
- How does the admin send Refund Amount to the customers?
- How customers Check Refund Request Status?
How to send a Refund Request?
Admin:
Go to the Order Details page.
Click on the Create Refund button.
Select the products, product quantity, Refund Amount, Refund Reasons, Note, payment type and Attachments if any.
And click on the Refund button
If you select the payment type Wallet, the refund amount will be added to the customer wallet instantly. And If you select the Payment Type Manual, you have to pay the refund amount to the customer manually.
Admin created a refund request approved automatically.
Seller:
Go to the Order Details page.
Click on the Create Refund button.
Select the products, product quantity, Refund Amount, Refund Reasons, Note and Attachments if any.
And click on the Refund button
Seller creates a refund request that is approved by the seller automatically.
But it needs the final admin approval.
Customer:
Go to the Order Details page.
Click on the Refund Request button.
Select the products, product quantity, Refund Amount, Refund Reasons, Note, payment type and attachments if any.
Click on the Refund button and wait for the admin approval.
