Active eCommerce Refund add-on Documentation
- What is the Refund System?
- How to configure the Refund Addon?
- What is Refund Time?
- What is the Refund Sticker?
- How to send a Refund Request?
- How to get approval for a Refund Request?
- How to send a Refund?
- How does a customer check Refund status?
- Can the admin see the approved refund request history?
How to send a Refund Request?
Answer: To send a Refund request the customer needs to follow the below steps:
First of all, the customer needs to get delivered to his/her purchased product.
Then he/she needs to go purchase history and open order details.
If the Product is refundable and the refund request sending time has not been over then the customer will get the send request button and needs to click on it.
He/She will be redirected to a page for writing the reason for sending a refund.
After writing the reason, Click on Save.

