Active eCommerce Refund add-on Documentation
- What is the Refund System?
- How to configure the Refund Addon?
- What is Refund Time?
- What is the Refund Sticker?
- How to send a Refund Request?
- How to get approval for a Refund Request?
- How to send a Refund?
- How does a customer check Refund status?
- Can the admin see the approved refund request history?
How to get approval for a Refund Request?
Answer: After Sending the refund request, Admin and Seller both get the request and check the reason. Approval can be done in two ways:
Way-1: With seller approval
After getting the request seller will check the reason wrote by the customer
After checking if the seller wants to refund then he/she should approve the request
Admin can see the seller's approval.
After getting seller approval, the admin can refund the price and tax for that product into the customer wallet.
This time, the refunded amount will be cut from seller earnings.
Way-2: Without Seller Approval
If the seller doesn’t approve the request and the admin wants to send a refund then Admin can do this.
The admin can refund the price and tax for that product into the customer wallet.
This time, the refunded amount will not be cut from seller earnings.

