We believe an author’s time is best spent using their amazing creative and technical skills to build great new items and keep their existing items up-to-date. We have outlined what item support is all about and we ask that you’re mindful of the author’s time when making item support requests. We suggest that before you ask an author for support, read the documentation (included with the downloaded item) and any additional information available on the item pages (FAQs, Comments, etc) to see if that information answers your questions.
Most authors sell their items to many buyers, so the time taken to respond to your request can vary. If you’re waiting for an update or fix to an item, it may take several days/weeks for an author to properly fix, test, review and release. Authors can also take breaks (e.g. a vacation) from providing item support. Authors will let you know of any extended breaks via the Support and Comments tabs on their items.