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Active eCommerce Refund add-on -
How to get approval for a Refund Request?

How to get approval for a Refund Request?

After Sending the refund request, Admin and Seller both get the request and check the reason. Approval can be done in two ways:

Way-1: With seller approval

  • After getting the request seller will check the reason wrote by the customer
  • After checking if the seller wants to refund then he/she should approve the request
  • Admin can see the seller’s approval.
  • After getting seller approval, the admin can refund the price and tax for that product into the customer wallet.
  • This time, the refunded amount will be cut from seller earnings.

 

Way-2: Without Seller Approval

  • If the seller doesn’t approve the request and the admin wants to send a refund then Admin can do this.
  • The admin can refund the price and tax for that product into the customer wallet.
  • This time, the refunded amount will not be cut from seller earnings.
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